I need parts or service to repair my window or patio door. Where do I go?
2022-12-13T16:13:38-05:00Please contact warranty@vinylmax.com for service or repair parts.
I need to file a warranty claim. Where can I do that?
2023-05-24T13:38:34-05:00Fill out the Warranty Claim button below
I am selling or buying a house with Vinylmax windows. Can I transfer the warranty?
2022-12-01T10:28:34-05:00Warranty transfers are available for select products, as long as the warranty is still valid. To request a transfer, fill out the form below and mail a $40 check to: Vinylmax Warranty Transfer 2921 McBride Court Hamilton, OH 45011 Upon receipt, an Acknowledgement of Warranty Transfer will be emailed to the new homeowners. Warranty Transfer Form
Do I need to register my warranty?
2018-10-01T14:28:42-05:00No need! If you are the original purchaser, your proof of purchase receipts and serial numbers are all you need.
Where can I register my glass breakage warranty?
2018-09-25T06:29:13-05:00Glass breakage warranties are included on packages, or added on. These warranties must be registered, then an individual warranty with terms will be mailed to the address provided. Fill out the form below to register your glass breakage warranty.
Where can I find the Limited Lifetime Warranty?
2019-12-19T12:39:04-05:00Vinylmax boasts one of the strongest warranties in the window industry! Download Warranty
I’ve heard that argon gas leaks out in the first year. Is this true?
2022-11-29T16:07:05-05:00There are many types of spacer systems between glass panes, and each type has different performance properties as it relates to gas retention. We utilize the Intercept Spacer System, which provides unparalleled gas retention, with a loss of less than .1% per year. This means that after 10 years, less than 1% of the gas will have escaped, per testing from the prestigious Rosenheim test performed by the Window Technology Institute (RAL) of Rosenheim, Germany.
Do I really need triple pane glass? Will dual pane glass suffice?
2019-06-03T20:37:42-05:00Reasonably priced triple pane is certainly not overkill no matter where you live. A good triple pane window can offer an overall R-value in excess of 5, block up to 95% of all UV rays, and reduce outside noise by as much as 50% over standard dual pane windows. The Department of Energy advises that a triple pane R-5 window is 40% more efficient in the home than standard dual pane windows with Low-E and Argon. Modern technology has made triple pane much more cost effective giving you a quicker return on your investment.
Does Vinylmax sell to homeowners?
2018-08-09T18:52:43-05:00No. We sell windows to wholesale building material distributors around the country who specialize in providing building products to professional dealers, contractors, and installers. We will connect interested homeowners with an authorized distributor or dealer in their region.
Will replacement windows allow drafts to come through?
2018-08-09T18:53:41-05:00Even the most air tight window will feel drafty if it isn’t installed properly. There are specific installation methods recommended to ensure proper insulation that an experienced window installer will be familiar with. We utilize modern technology and materials like synthetic wool pile/mylar fin weatherstripping and foam filled compression seals to effectively protect against air infiltration.